One of Derry’s largest employers has been ranked 12th in the International Association of Outsourcing Professionals® 2014 Global Outsourcing 100® Rankings.
Firstsource Solutions, which employs in the region of 1,200 at two call centres on Northland Road in the city, is recognised as a leading global provider of Business Process Management (BPM) services.
IAOP recognises Firstsource’s efforts in industry-specific services, customer relationship management and transaction processing across industries like Telecommunications & Media, Banking and Financial services, Healthcare in the US, UK and India markets.
The International Association of Outsourcing Professionals® (IAOP®) is in its ninth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100.
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded partnerships with the best companies in the outsourcing industry.
Firstsource Solutions is global provider of Business Process Outsourcing (BPO) services employs over 2,500 people in four contact centres between Derry and Belfast..
Rajesh Subramaniam, Managing Director & CEO, Firstsource Solutions, said: “We’re pleased to be a part of such a distinguished list and being recognized for our customer centric services. The improvement in our rankings over last year is a testament to the efforts being put in by everyone at Firstsource to better their performance and provide services par excellence.”
“Each year the competition to be named to The Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists continues to reach higher levels,” said Jagdish Dalal, Chief Advisor, Thought Leadership, IAOP and Chairman of the judges’ panel. “Given the strong competition, getting named to these lists is a great recognition and Firstsource should be proud of achieving excellence in the field.”
IAOP has also mentioned Firstsource in the various sub categories in the 2014 listings:
Category – By Industry Focus
• Best 10 Leaders in Healthcare
• Best 20 Leaders in Financial Services
• Best 20 Leaders in Telecommunications
Category – By Service Area
• Best 20 Leaders in Transaction Processing Services
• Best 20 Leaders in Industry-Specific Services
• Best 20 Leaders in Customer Relationship Management Services
Category – By Region Served
• Best 20 Leaders in Britain
• Best 20 Leaders in US
• Best 20 Companies in India
About IAOP
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting association and advocate for outsourcing professionals and the organizations they support.
With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses.
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