She said: “I was contacted by a resident living in the Fernabbey area of the city, telling me that the heating system in her home wasn’t working and was there anything I could do to help get it fixed.
“This constituent lives on her own with her children and whilst we are going through a good spell of weather its still not good to have no home heating for the likes of hot water or drying clothes.
“She was shocked that when she called APEX out of hours service to be told that the company employed for the repairs had cancelled the job and would not be out until trouble in the Bogside had stopped.
“I find incredible the contractor employed by APEX withdrew their service even though she lives nowhere near the trouble.
“Whilst the contractor may be unsure of the geography of the city its important a housing provider like APEX puts in place contingency plans in such situations.
“This is simply intolerable,” she added.